PRIVACY POLICY
DEMARI respects the privacy of every customer and takes appropriate technical and organisational measures to protect personal data.
This Privacy Policy explains what personal information we collect, how we use and protect it, with whom it may be shared, how long it may be retained, and what rights you have regarding your personal data.
Information We Collect
We may collect and process the following categories of personal information:
• First and last name;
• Telephone number;
• Email address;
• Delivery address;
• Order and purchase information;
• Payment-related information processed through secure payment systems;
• Customer account information;
• Technical information related to the use of our website, including IP address, browser type, device information, Cookies and analytics information.
We collect only the information that is necessary for the relevant purposes of processing.
How We Use Your Information
We may use personal information for the following purposes:
• Processing and fulfilling orders;
• Arranging and completing delivery;
• Processing payments;
• Communicating with customers about orders, products and services;
• Providing warranty and after-sales support, where applicable;
• Improving our website, products and services;
• Maintaining website and payment security;
• Preventing fraud and unauthorised activity;
• Complying with applicable Georgian laws and legal obligations.
Legal Grounds for Processing
DEMARI processes personal data only where a lawful basis for processing exists under applicable Georgian legislation.
Depending on the circumstances, processing may be necessary to perform or enter into a contract with the customer, comply with legal obligations, provide requested services, protect legitimate interests, or be based on the customer's consent where consent is required.
Payment Information
Payments made through the website may be processed by secure third-party payment service providers.
DEMARI does not request or intentionally store full bank card numbers or other sensitive payment credentials when such information is processed directly by the relevant payment service provider.
The processing of payment information is subject to the applicable privacy and security policies of the relevant payment provider.
Data Protection and Security
DEMARI takes appropriate technical and organisational measures to protect personal data against unauthorised access, unlawful processing, accidental loss, destruction, alteration or disclosure.
Access to personal data is limited to persons and service providers who need such information for legitimate business purposes and within the scope of their authorised responsibilities.
Sharing Personal Data with Third Parties
DEMARI does not sell customers' personal data.
Personal data may be disclosed or transferred to third parties where this is necessary and lawful, including:
• Courier and delivery companies for order fulfilment;
• Payment service providers for payment processing;
• Technology, hosting, website and analytics service providers, where necessary to operate and maintain our services;
• Authorised business partners where their services are required to fulfil an order or provide a requested service;
• Government authorities or other persons where disclosure is required by applicable law;
• Other recipients where the customer has provided the required consent.
Where personal data is transferred to another country or an international organisation, DEMARI will apply the safeguards required by applicable Georgian legislation.
Data Retention
DEMARI retains personal data only for as long as necessary to fulfil the purposes for which it was collected, provide services, complete transactions, resolve disputes, maintain business records and comply with legal obligations.
When personal data is no longer necessary for the relevant purpose and there is no legal obligation to retain it, DEMARI will delete, destroy or appropriately depersonalise the data in accordance with applicable legislation.
Your Rights
Subject to the conditions and limitations provided by applicable Georgian legislation, you may have the right to:
✔ Request information about the processing of your personal data;
✔ Access your personal data and obtain a copy of the data;
✔ Request correction, updating or completion of inaccurate or incomplete data;
✔ Request termination of processing, erasure or destruction of your personal data where legally applicable;
✔ Request restriction or blocking of processing where legally applicable;
✔ Request transmission of certain personal data in a structured and commonly used format where applicable;
✔ Withdraw consent where processing is based on consent;
✔ Object to certain processing, including direct marketing, where applicable;
✔ Contact DEMARI regarding the processing of your personal data.
To exercise your rights, please contact us using the contact details provided below.
Cookies
DEMARI uses Cookies and similar technologies to support the proper operation and security of the website, improve functionality and user experience, and perform analytics.
Some Cookies may be placed or processed by third-party service providers used by the website.
You can manage or restrict Cookies through your browser settings. Disabling certain Cookies may affect some website functionality.
For more information about Cookies, please refer to our Cookies Policy, where available.
Changes to This Privacy Policy
DEMARI may update this Privacy Policy from time to time to reflect changes in our services, technologies, legal requirements or data processing practices.
Any updated version will be published on this page and will become effective upon publication, unless otherwise stated.
Contact Information
If you have any questions about this Privacy Policy or the processing of your personal data, please contact us:
E-mail: info@demari.com.ge
Website: www.demari.com.ge
Last updated: August 12, 2026