DELIVERY & RETURNS
DEMARI takes care to ensure that your order is delivered safely, efficiently and conveniently. Our goal is to provide every customer with reliable service, transparent payment terms and clear delivery and return conditions.
ORDER CONFIRMATION
After successfully placing an order, you will receive confirmation and order details through the contact channels available at checkout.
The order confirmation may include:
- Ordered products;
- Prices;
- Applicable discounts, if any;
- Delivery costs, if applicable;
- Payment information.
PAYMENT METHODS
DEMARI currently accepts payment by bank transfer to its Bank of Georgia account. Payment details are provided during checkout.
Online bank card payments may become available in the future. Only payment methods displayed and enabled at checkout are currently accepted.
If another person makes a bank transfer on your behalf, please include the order number or the customer's full name in the payment reference.
ORDER PROCESSING
After payment has been successfully confirmed, your order will be prepared for shipment.
If a product is temporarily out of stock, DEMARI will contact you and offer an appropriate solution.
Some products may be shipped from different warehouses or by different authorized suppliers. Therefore, delivery times may vary depending on the product and its availability.
DELIVERY IN GEORGIA
DEMARI delivers orders throughout Georgia.
Delivery within Tbilisi
- Orders below 300 GEL: delivery costs 6.50 GEL.
- Orders of 300 GEL or more: FREE delivery within the eligible Tbilisi delivery zone.
Delivery eligibility for addresses in the outer districts of Tbilisi is determined by the shipping zone assigned to the address at checkout.
Delivery to other regions of Georgia
The following rates apply to cities, towns and villages outside Tbilisi:
- Parcels up to 1 kg (inclusive): 12 GEL.
- Parcels over 1 kg and up to 5 kg (inclusive): 14 GEL.
- Parcels over 5 kg and up to 10 kg (inclusive): 18 GEL.
For parcels weighing more than 10 kg, please contact DEMARI to confirm the available delivery options and cost before placing an order.
The final delivery cost is displayed at checkout according to the delivery address, parcel weight and applicable shipping conditions.
Delivery times depend on the destination, product availability, courier service and other circumstances. Any delivery timeframe provided is an estimate and not a guaranteed delivery date.
Before delivery, the courier may contact you using the phone number provided with your order.
INTERNATIONAL DELIVERY
DEMARI currently provides delivery within Georgia only. International delivery is not currently offered through the online checkout.
If international delivery becomes available in the future, the relevant destinations, charges and conditions will be published on our website.
RECEIVING YOUR ORDER
When receiving your order, please inspect the parcel and its external condition.
If the parcel is visibly damaged at the time of delivery, please inform the courier immediately and, where appropriate, refuse acceptance of the parcel.
We recommend taking photographs of any visible damage to the parcel or packaging and contacting DEMARI as soon as possible.
DAMAGED, DEFECTIVE, INCORRECT OR MISSING PRODUCTS
If a product is damaged, defective, incorrect, missing from your order or otherwise does not conform to the order or applicable requirements, please contact DEMARI as soon as possible and provide your order details and, where appropriate, photographs of the product and packaging.
DEMARI will review the case and provide an appropriate remedy in accordance with applicable Georgian legislation.
Depending on the circumstances and the consumer's statutory rights, this may include repair, replacement, delivery of a missing product, price reduction, refund or another legally applicable remedy.
Where applicable under Georgian law, the consumer will not be required to bear costs that are legally the responsibility of DEMARI in connection with defective or non-conforming goods.
PRODUCT RETURNS AND EXCHANGES
Returns and exchanges are handled in accordance with the applicable legislation of Georgia and the conditions set out below.
14-DAY RIGHT OF WITHDRAWAL
Except where an exception provided by law applies, a consumer purchasing goods through the DEMARI online store has the right to withdraw from a distance sales contract without giving a reason within 14 calendar days.
For sales of goods, the 14-day period generally begins on the day when the consumer, or a third party designated by the consumer other than the carrier, acquires physical possession of the goods.
To exercise the right of withdrawal, the consumer must notify DEMARI of the decision to withdraw before the applicable 14-day period expires.
Notification may be sent using the contact details provided below.
RETURN OF GOODS AFTER WITHDRAWAL
After notifying DEMARI of the decision to withdraw, the consumer must return the goods without undue delay and within the period required by applicable Georgian legislation, unless DEMARI has offered to collect the goods.
Unless DEMARI has agreed to bear the cost or applicable law provides otherwise, the consumer bears the direct cost of returning goods in the case of a standard withdrawal from a distance purchase.
CONDITION OF RETURNED PRODUCTS
The consumer may handle or inspect goods only to the extent necessary to establish their nature, characteristics and functionality.
Where applicable under Georgian law, the consumer may be responsible for any diminished value resulting from handling or use beyond what is necessary for such inspection.
HEALTH AND HYGIENE PRODUCTS
The right of withdrawal does not apply where goods were delivered tightly sealed, the seal was opened after delivery, and the goods are therefore unsuitable for return for reasons of health protection or hygiene.
Other statutory exceptions to the right of withdrawal may also apply in accordance with Georgian law, including, where applicable, goods that are liable to deteriorate or expire rapidly.
These exceptions do not remove any statutory rights the consumer may have where goods are defective, damaged, incorrect or otherwise do not conform to the contract.
REFUNDS
Where the consumer validly exercises the right of withdrawal, DEMARI will reimburse payments in accordance with applicable Georgian legislation, without undue delay and in any event no later than 14 calendar days after DEMARI is informed of the consumer's decision to withdraw.
Where required by law, the reimbursement will include the applicable standard delivery cost. DEMARI is not required to reimburse supplementary delivery costs resulting from the consumer choosing a delivery method more expensive than the least expensive standard delivery method offered by DEMARI.
For sales of goods, DEMARI may withhold reimbursement until the returned goods have been received or until the consumer provides evidence that the goods have been sent back, whichever occurs first, unless DEMARI has offered to collect the goods.
Refunds will normally be made using the same payment method used for the original transaction, unless another method is expressly agreed with the consumer and does not result in additional costs to the consumer.
Where agreed with the customer, a refund may instead be credited to the customer's DEMARI account as store credit, if this functionality is available. Store credit may be used toward future purchases in accordance with its applicable terms.
RETURN SHIPPING FOR DEFECTIVE OR NON-CONFORMING GOODS
A return involving defective, damaged, incorrect or otherwise non-conforming goods is handled separately from a standard change-of-mind withdrawal.
Where Georgian law requires DEMARI to repair or replace goods free of charge, the necessary costs associated with bringing the goods into conformity, including applicable postal costs, will be borne by DEMARI.
ORDER CANCELLATION
An order may be cancelled before it is handed over to the courier service where cancellation is technically and operationally possible.
If an order has already been shipped, any withdrawal, return or refund will be handled in accordance with the applicable return rules set out above and Georgian legislation.
CONTACT US
Tel.: +995 555 72 37 70
E-mail: info@demari.com.ge
Website: www.demari.com.ge
DEMARI'S NOTE
DEMARI is a multi-brand online platform offering customers original, certified and quality products from international brands.
New brands and product categories may be gradually added to the platform, including cosmetics, personal care products, health and wellness products, home care products, electronics, household appliances and other everyday products.
Delivery, return and exchange terms may be updated periodically to improve our services and to remain consistent with applicable Georgian legislation.
Last updated: October 24, 2026